Products

Returns Policy

You may return most new, unopened items within 5 business days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases, you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond during shop hours (Monday – Friday: 10 am – 4 pm) with instructions on how to return items from your order.

There are absolutely NO RETURNS OR REFUNDS  issued on USED molds or sale items. 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

We do not offer letter mail shipping within Canada.  

 We ship via Courier or Canada Post. With Canada Post you will receiving a tracking number and  and free insurance of up to $100 of your order.  

For all orders that are shipped, Courier/Expedited Parcel there is tracking.  90% of  orders can be covered under our “flat rate” quoted upon checkout.  However,  if you are in a remote area, rural area,  your order is heavy or there is a fuel surcharge, we may not be able to ship your order within the “flat rate” quoted upon checkout and additional shipping charges will be required.  Once we establish the exact shipping, we will contact you to give an exact quote and see if you wish to proceed with your order. 

Shipping Rates for Courier/Expedited Parcel are set by province. 

Shipping within Canada – Approx. 2 – 15 business days (tracking provided).  Shipping to the USA – Approx. 5 – 15 business days (tracking provided)  Worldwide –  21+ days (tracking provided, if possible).

You can also use LOCAL PICK UP.  We will contact you when your order is ready for pick up with details and directions for contactless pickup.  Local pick up is in Stratford, Ontario.  LOCAL PICK UP is available Monday – Friday 9am – 6pm.  Orders must be picked up within 2 business days of receiving notice that your order is ready.  Please do not select local pick up if you are not able to pick up during the time outlined. We do NOT offer local pick up on weekends.  Saturday, Sunday and holidays are not business days.

We try to keep our fulfillment time between 1 – 3 busines days.  Please note Saturday and Sunday are NOT business days.  Orders are fulfilled in the order they are received.

Ordering a Pre-ordered Item

If you order an item on Pre-order, your whole order will be held for shipping until all the items arrive.  If you wish the RTS items to be shipped right away, please purchase those seperately.  There will be shipping charges for both orders.

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